General Conditions
1.1 – SALE PRICES
All product prices include VAT. The deposit for returning end-of-life items and shipping costs for orders outside Europe are excluded.
1.2 – ORDERS
Once the purchase process has been completed, the Customer must keep a copy of the order and of these General Terms and Conditions of Sale.
1.3 – INVOICING
Ordered items will be shipped together with the accompanying invoice. Every document will be placed in the parcel to be delivered to the Customer.
1.4 – SHIPPING
Online orders are fulfilled within 3–5 working days.
Items are shipped by express courier. The Customer must sign the courier’s receipt for the ordered items. We recommend being present to receive the parcel or authorising a trusted person to do so.
In cases of force majeure (strikes, transport interruptions or delays, server downtime, etc.) that prevent proper order management, D-Air Lab Srl via the site shop.dairlab.com shall be exempt from any liability towards the Customer, who shall not be entitled to any compensation for any damages, including indirect damages.
1.5 – PRODUCT WARRANTY
All products sold on shop.dairlab.com are covered by a 24-month warranty from the date of delivery for private customers.
The warranty is limited to the product sold.
1.6 – RIGHT OF WITHDRAWAL
D-Air Lab Srl (owner of dairlab.com and related subdomains) guarantees the right of withdrawal in full compliance with the regulations on cancellation and return of goods purchased online, applicable only to private consumers without a VAT number (Art. 5 of Legislative Decree of 22 May 1999, no. 185). If for any reason you are not satisfied with the product received, you may return it within 30 days from the date of receipt, provided it has not been used and has not been damaged or tampered with in any way.
Returns are not accepted without prior authorisation from D-Air Lab Srl. Please strictly follow the returns procedure set out in section “3 – Return Conditions” below.
1.7 – JURISDICTION
For any dispute, the Court of Vicenza (Italy) shall have jurisdiction.
2 – PAYMENTS
We accept orders only within the European territory, with the following payment methods:
– Credit/Debit Card or via the certified platforms PayPal and Stripe.
2.1 – CREDIT CARDS
All major credit cards are accepted: American Express, Visa, MasterCard.
Under no circumstances can D-Air Lab Srl access your credit card details, as the transaction is handled entirely by the respective platform. This procedure is completely secure and fully protects both the purchaser and the merchant (D-Air Lab Srl).
3 – RETURN CONDITIONS
Pursuant to Legislative Decree of 22 May 1999, no. 185, governing the right of withdrawal, a private Customer (without a VAT number) who has purchased from shop.dairlab.com and is not fully satisfied with the product received may return it or request a replacement within 30 days from the date of receipt. Goods must be returned to:
D-Air Lab Srl
Via Dell’Economia, 64C
36100 – Vicenza – IT
+39 0444 1429929
D-Air Lab Srl offers the Customer the following options:
3.1 – PRODUCT REPLACEMENT
Shipping costs for the replacement product are borne by the Customer.
(Note – It is not possible to opt for a refund in the case of a return of a product that has already been replaced; only an exchange will be granted. If more than one return is made relating to the same order, shipping costs will apply.)
In the case of a defective product, the Customer must promptly contact Customer Service (within 48 hours of receipt) on +39 0444 1429920 and provide the number of the accompanying invoice enclosed with the parcel, together with their telephone contact details.
Subject to verification and confirmation of a genuine defect in materials or workmanship, D-Air Lab Srl undertakes to replace the item as soon as possible. In the event of temporary stock unavailability, the Customer may choose either to wait for the communicated lead time or to opt for a refund.
3.2 – REFUND
If the Customer requests a refund, D-Air Lab Srl will reimburse the full amount paid, excluding shipping costs and any ancillary charges, within 30 working days from receipt of the returned goods, by reversing the amount on the Credit Card or by bank transfer, upon the Customer providing bank details (IBAN of the current account held by the invoice holder).
3.3 – RETURN ACCEPTANCE TERMS
D-Air Lab Srl accepts returns only if the following conditions are met:
– Each returned product must be in perfect, intact condition; otherwise, the purchased product will be sent back to the sender and shipping costs charged.
– Each returned item must include its original packaging and all related contents (warranty, accessories, etc.).
– Shipping of the item to be returned is the Customer’s responsibility and at their expense. In the event the Product is damaged during transport, D-Air Lab Srl will accept the goods “subject to inspection” and will promptly inform the Customer so they can file a claim with the courier to obtain compensation. The shop.dairlab.com e-commerce is not liable for damage, theft, or loss of goods returned without insurance.
If the right of withdrawal lapses due to any of the above conditions, D-Air Lab Srl will make the purchased goods available to the Customer and at the same time cancel the withdrawal request. Shipping costs for returning the product to the Customer will be charged to the Customer.
The right of withdrawal must be exercised by the Customer by sending an email to D-Air Lab Srl at info@dairlab.com.
3.4 – CUSTOMER OBLIGATIONS
Once the online purchase process is complete, the Customer undertakes to print and keep the Terms of Sale—considered accepted upon conclusion of the purchase contract—as well as the specifications of the purchased product, in order to fully satisfy the requirements of Legislative Decree no. 185/1999.
The Customer releases D-Air Lab Srl from any liability arising from the issuance of incorrect tax documents due to inaccurate data entered by the Customer.
3.5 – RETURN INSTRUCTIONS
To start the return procedure, the Customer must send a return request by emailing info@dairlab.com.
They will receive a Return Authorisation Number from D-Air Lab Srl. This code must be indicated on the delivery note enclosed with the product at the time of shipment.
The Customer shall follow the instructions contained in the email and send the goods to the address and according to the methods indicated therein.